GirnarSoft, the parent company of auto portals CarDekho.com, Gaadi.com, and Zigwheels.com, has acquired road side assistance company Help On Wheels Pvt. Ltd in an all cash deal. The deal strengthen the operations of GirnarSoft’s road side assistance (RSA) vertical.
They are Road Side Assistance organisation, provides round the clock roadside assistance services to member motorist, i.e. if you are stuck in the busy city roads, or in a deserted highway, the startup claims to offer competent repairing assistance within 30 minutes duration.
Within two years of inception, it has established a client base of over 50,000 customers. The organisation maintains a high level of customer service through its own NCR-based fleet as well as a pan-India service network of over 5000.
Help on Wheels had scaled up to 50+ people to manage it operations and customer service. All the team members will join GirnarSoft. Both the founders will report to Car Owners Business’ CEO Ankur Agarwal.
Ankur Agarwal, said, “Help On Wheels will help our road side assistance business scale faster, not only by giving us an established service network and client base, but also through the decades of experience its team brings to the table. We will focus on creating the market for road side assistance which is a multibillion dollar market in the US and Europe. We believe it has massive potential in India where the RSA infrastructure is poor.”
A few months ago, GirnarSoft started its own branded RSA under the car owners division and has successfully acquired over 8,000 users. It aims to create an entire ecosystem from car buying to car ownership. The company also provides auto insurance through its exclusive tie up with CoverFox.
Lalit Parmar, founder, Help On Wheels, said, “We believe that there is huge synergy between CarDekho and Help on Wheels. With our operational experience and Cardekho’s technology prowess, we intend to bring innovative products in this area. Our focus will be to scale up the business in a sustainable way by using technology to deliver great service quality at minimal costs.”
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