Chennai-based SaaS startup Freshdesk has announced a $55 Mn Series F funding round led by Sequoia Capital India along with Accel Partners.
The newly infused funds will be utilised in fuelling the company’s aggressive expansion strategy across the entire product line. With this round, Freshdesk’s total funding to date has touched $150.5 Mn. Freshdesk also counts Tiger Global Management and Google Capital among its investors. In April 2015, it raised $50 Mn in Series E round of funding led by Tiger Global, Accel Partners, and Google Capital.
“We met Freshdesk four years back when it was getting started and have been tracking their progress closely ever since”, said Mohit Bhatnagar, Managing Director, Sequoia Capital India. “They have a world-class product vision and Sequoia is delighted to partner with Girish and lead this growth capital round to help scale India’s leading SaaS company.”
Freshdesk was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy to enable businesses of all sizes provide customer support across multiple channels like email, phone, chat, forums, and social media. At present, Freshdesk claims to have over 80,000 customers.
Recently, it became the first Indian company which was added to Gartner’s Magic Quadrant for Customer Engagement Center – the brand name for a series of market research reports published by Gartner Inc. that aims to provide a qualitative analysis into a market and its direction, maturity, and participants.
The company also opened a new regional office in Berlin in May 2016 and named Arun Mani as Managing Director for Freshdesk Continental Europe. Apart from its headquarters in San Bruno, Freshdesk has global offices in London, Sydney, and Chennai and will focus on expanding its regional teams to better service its global customer base.