Cloud-based customer support software startup, Freshdesk, has launched an in-app, real-time messaging service called Hotline.io. The service addresses unique challenges of mobile-first businesses to provide real time support to their customers.
As the business becomes mobile, they require anytime and everytime assistance. Hotline offers its real-time engagement and self-service features, like High Speed UI, In-App Chat, Targeted Campaigns and Mobile FAQs, for these app-based businesses to manage rapid business growth. Hotline provides synchronous messaging via multiple channels so that a customer can chat with an agent on any number of issues, from requesting a refund to getting a status update on the context.
Freshdesk website counts 60 Mn+ users who are benefiting from Freshdesk’s seamless integrated Hotline service. It records more than 100 Mn messages, thus providing proven and scalable solutions for mobile customer engagement in over 500 apps, in the form of in-app announcements, status updates, promotions and other targeted messaging.
Hotline.io comes after Freshdesk acquired, in-app customer support startup, Konotor in December last year. The acquisition helped Freshdesk build a product which works on the line of Konotor’s business platform.
At the time of acquisition, Girish Mathrubootham, founder and chief executive of Freshdesk, had said, “Mobile-first companies face a unique set of challenges in customer support and user engagement, creating the need for a different solution. The addition of Konotor to our product suite will help us create powerful customer experiences.”