A joint study by Google and Accel India, earlier this year, states that Indian SaaS companies are expected to reach the $10 Bn revenue mark in 2025. It also counted over 500 SaaS startups in India who are collectively earning a revenue of $600 Mn annually.
Indian SaaS startup that provides a cloud-based customer support software, Freshdesk, has managed to become the first Indian startup to enter Gartner’s Magic Quadrant (MQ) for customer engagement.
The Gartner Magic Quadrant (MQ) is the brand name for a series of market research reports published by Gartner Inc. that aims to provide a qualitative analysis into a market and its direction, maturity and participants.
According to Gartner, “vendors’ positions in this Magic Quadrant reflect the growing demand for cloud-based customer service applications to support agents who engage with customers through multiple channels.”
Chennai and San-Francisco-based Freshdesk is a cloud-based customer support software startup. It was launched in 2010 by Girish Mathrubootham and Shan Krishnasamy to enable businesses of all sizes provide customer support across multiple channels like email, phone, chat, forums and social media. It provides the easiest way for teams to annotate and collaborate on images, documents & videos, and review them online. Freshdesk provides its services to over 70,000 companies worldwide including the likes of Honda, Toshiba, and Cisco.
In 2015, the company’s tools were used by a Republican Party committee in the US to create campaign posters, advertisements and slogans for an election. Also, software review platform G2 Crowd placed Freshdesk in the leaders’ box of its updated grid for help desk software.