Freshdesk Acquires Social Recommendation App Frilp To Improve Customer Service

Freshdesk Acquires Social Recommendation App Frilp To Improve Customer Service

Chennai and San-Francisco-based online customer service provider, Freshdesk, has acquired Frilp, a social recommendation app for exchanging references and recommendations.

The financial terms of the deal have been left undisclosed.

Frilp helps users find services and businesses recommended by user’s contacts. It brings the contacts on social network, phonebook and office network at one place.

According to Venture Beat, as part of the deal, all 19 employees of Frilp will move to Freshdesk’s development centre in Chennai. Frilp app, currently in Beta, will be shut down soon.

The acquisition will enable Freshdesk to leverage Frilp’s technology and help customers to connect with friends on social networks who have the required knowledge and expertise.

According to Dilwar Syed, President of Freshdesk, the company will incorporate Frilp’s technology in primarily three different ways.

Firstly, Freshdesk will start routing each customer service enquiry to the agent who knows most about the customer’s area of concern. Secondly, Freshdesk will search for people with relevant knowledge or expertise hanging out in customer forums and communities, and connect them with customers who bring in new inquiries. And lastly but not in the very least, it will connect customers who have service desk inquiries with their friends on social networks who might be able to solve their problems.

In August this year, Freshdesk had also acquired 1CLICK, a video chat software for an undisclosed amount.
Chennai-based Frilp was founded in 2012 by Shyam Anandaraman and Senthil Kanthaswamy. It had raised $500K in an angel funding round which included Girish Mathrubootham, CEO and founder of Freshdesk, and was also a part of Microsoft Ventures’ Accelerator Program this year.

Headquartered in the US, Freshdesk, was founded in 2010. It competes with other enterprise companies including Salesforce, Zendesk, Atlassian and others. It has more than 50K customers of which 25K customers were added in last 12 months.

Welcome to Flash Feed, your essential source for breaking news and innovation from around the web – bite-sized and updated all day.


You have reached your limit of free stories
Become An Inc42 Plus Member

Become a Startup Insider in 2024 with Inc42 Plus. Join our exclusive community of 10,000+ founders, investors & operators and stay ahead in India’s startup & business economy.

2 YEAR PLAN
₹19999
₹7999
₹333/Month
Unlock 60% OFF
Cancel Anytime
1 YEAR PLAN
₹9999
₹4999
₹416/Month
Unlock 50% OFF
Cancel Anytime
Already A Member?
Discover Startups & Business Models

Unleash your potential by exploring unlimited articles, trackers, and playbooks. Identify the hottest startup deals, supercharge your innovation projects, and stay updated with expert curation.

Freshdesk Acquires Social Recommendation App Frilp To Improve Customer Service-Inc42 Media
How-To’s on Starting & Scaling Up

Empower yourself with comprehensive playbooks, expert analysis, and invaluable insights. Learn to validate ideas, acquire customers, secure funding, and navigate the journey to startup success.

Freshdesk Acquires Social Recommendation App Frilp To Improve Customer Service-Inc42 Media
Identify Trends & New Markets

Access 75+ in-depth reports on frontier industries. Gain exclusive market intelligence, understand market landscapes, and decode emerging trends to make informed decisions.

Freshdesk Acquires Social Recommendation App Frilp To Improve Customer Service-Inc42 Media
Track & Decode the Investment Landscape

Stay ahead with startup and funding trackers. Analyse investment strategies, profile successful investors, and keep track of upcoming funds, accelerators, and more.

Freshdesk Acquires Social Recommendation App Frilp To Improve Customer Service-Inc42 Media
Freshdesk Acquires Social Recommendation App Frilp To Improve Customer Service-Inc42 Media
You’re in Good company