CCI has maintained that the policy would enable WhatsApp to abuse its dominant position in India
The latest policy will allow WhatsApp to share business chats metadata with Facebook to boost its B2B play
CCI added that the current matter is not about privacy of users, but the potential for data abuse given WhatsApp's dominant market position
Instant messaging giant WhatsApp’s controversial policy update could lead to excessive data collection and stalking of its users, the Competition Commission of India (CCI) told the Delhi High Court on Tuesday (April 13). In response, Harish Salve, representing WhatsApp in the latest hearing, added that the matter is already pending before the Supreme Court and the investigation taken up by CCI is just a “headline-grabbing endeavour”.
The competition regulator maintained that the policy would enable WhatsApp to abuse its dominant position in India.
But Salve said that WhatsApp cannot ‘see’ any user conversations and all the conversations are protected by end-to-end encryption. Besides this, all the messages are deleted from the company’s servers after they are delivered.
The Delhi HC has reserved its order for now, and the matter is up for another hearing at a later date.
WhatsApp had introduced the policy on January 6, 2021, and it was supposed to come into play from February 8, 2021. However, the company decided to delay it till May 15, 2021, after massive backlash from users. It has decided to go ahead with the policy nonetheless, despite protests from civil rights groups and the central government.
Under the new policy, WhatsApp will share metadata of conversations — transaction data, mobile device information, IP addresses, and other non-personally identifiable information — on how users interact with businesses. The move is tied to WhatsApp’s bigger B2B play as well as its super app ambitions in India, which is heavily reliant on providing customer data analytics to small businesses for ecommerce.
Senior advocate Aman Lekhi, representing the CCI, added that the current matter is not about privacy of users, but the data WhatsApp would have access to once these privacy policies come into play, as per a report in Bar And Bench. He noted that WhatsApp, which has about 530 Mn users in India, would also have access to data such as “who is calling whom, through which device, when and for what purpose, customer profiling and consumer preference will be monetized for targeted advertising, etc,” which amounts to “stalking”.