The Rise Of Generative AI In HR Tech: How The Likes Of ChatGPT, Bard Are Streamlining HR Processes

The Rise Of Generative AI In HR Tech: How The Likes Of ChatGPT, Bard Are Streamlining HR Processes

SUMMARY

Generative AI products like ChatGPT and Bard are gaining popularity, attracting multi-billion dollar investments, and opening new possibilities across industries

In HR Tech, generative AI chatbots can streamline recruitment, assist in performance management and improve employee engagement by reducing response times and enabling data-driven decision-making

Despite challenges like accuracy, empathy, bias and creativity, integrating generative AI chatbots with HR technology platforms holds significant potential to transform HR functions

OpenAI-owned ChatGPT is reaching new heights of popularity every day. Microsoft has made a multi-billion dollar investment in this generative AI product, and it has already started integrating ChatGPT into its own tech stack. Google has also accelerated its efforts in the field of generative AI with LaMDA and Bard. Many other generative AI products are also sprouting up for various use cases, opening up new possibilities in almost every industry.

Today, you can easily find 20-30 generative AI products for various use cases. Generative AI can be leveraged for almost every kind of content, including graphics, videos, audio, programming codes and gaming, among other use cases. While every business department is experimenting with chatbots like ChatGPT, let’s talk about the impact on the HR Tech sector.

Understanding Generative AI

It is the technology behind ChatGPT, Bard, and other similar chatbots. It is an AI technology that uses a set of learned patterns or rules to generate new, previously unseen data. The most recent technological advancements, such as machine learning algorithms and deep neural networks, enable generative AI technology to generate new outputs, such as images, music or text.

ChatGPT generates new responses based on the data used to train it. Natural Language Processing (NLP), a branch of AI, assists the chatbot in producing responses that are very human-like. Other chatbots use similar mechanisms to generate responses.

The Implications Of Chatbots For The HR Tech Industry

Various HR technology products can leverage generative AI chatbots to make HR processes more efficient. It’ll require integration between the chatbot, HCM platforms and products like ATS (Applicant Tracking System), DWS (Digital Workforce Solution) and PMS (Performance Management System), among others.

Here are some use cases of chatbots in HR technology:

Recruitment

Efficient chatbots can already generate job descriptions with simple prompts like “Write a job description for an SEO executive.” This capability can be used by zero-touch ATS to provide completely effortless job postings across multiple platforms. 

Chatbots can conduct initial rounds of interviews in entry-level positions if used creatively, and integrated HR technology products can be used to collect and evaluate candidates’ responses. Other tasks that chatbots can perform include answering candidate questions, sending personalised emails, and assisting HR with interview questions.

Performance Management 

HR managers can use generative AI chatbots to create performance review templates, develop KPIs, and provide guidance on dealing with performance issues. The chatbot responses can also be used to create content for courses and training materials. In this way, the integration between a generative AI chatbot, a performance management platform and an L&D platform can make the HR department more productive with fewer resources.

Employee Engagement 

The turnaround time from the HR department for employee queries can be reduced significantly by using generative AI chatbots. It will improve employee approachability to the HR department as well as overall employee engagement and experience. 

If a company already uses a chatbot to answer employee questions, incorporating generative AI technology would make it even more efficient.

Other Applications 

The HR space can reap many other benefits from generative AI chatbots and their integration with HR technology platforms. For instance, making data-driven decisions for hiring and workforce management, improving employee retention via better engagement, facilitating separation with exit interviews and much more.

So, what could be the impact of generative AI chatbots like ChatGPT and Bard on the HR tech space? These chatbots, when integrated with HR technology products and platforms, can assist in many HR functions. 

While the possibilities are huge, the impact of these technological innovations is yet to be observed. At the same time, challenges like accuracy, empathy, bias and creativity are still major hurdles in the adoption of chatbots powered by generative AI.

Note: The views and opinions expressed are solely those of the author and does not necessarily reflect the views held by Inc42, its creators or employees. Inc42 is not responsible for the accuracy of any of the information supplied by guest bloggers.

You have reached your limit of free stories
Become An Inc42 Plus Member

Become a Startup Insider in 2024 with Inc42 Plus. Join our exclusive community of 10,000+ founders, investors & operators and stay ahead in India’s startup & business economy.

2 YEAR PLAN
₹19999
₹7999
₹333/Month
Unlock 60% OFF
Cancel Anytime
1 YEAR PLAN
₹9999
₹4999
₹416/Month
Unlock 50% OFF
Cancel Anytime
Already A Member?
Discover Startups & Business Models

Unleash your potential by exploring unlimited articles, trackers, and playbooks. Identify the hottest startup deals, supercharge your innovation projects, and stay updated with expert curation.

The Rise Of Generative AI In HR Tech: How The Likes Of ChatGPT, Bard Are Streamlining HR Processes-Inc42 Media
How-To’s on Starting & Scaling Up

Empower yourself with comprehensive playbooks, expert analysis, and invaluable insights. Learn to validate ideas, acquire customers, secure funding, and navigate the journey to startup success.

The Rise Of Generative AI In HR Tech: How The Likes Of ChatGPT, Bard Are Streamlining HR Processes-Inc42 Media
Identify Trends & New Markets

Access 75+ in-depth reports on frontier industries. Gain exclusive market intelligence, understand market landscapes, and decode emerging trends to make informed decisions.

The Rise Of Generative AI In HR Tech: How The Likes Of ChatGPT, Bard Are Streamlining HR Processes-Inc42 Media
Track & Decode the Investment Landscape

Stay ahead with startup and funding trackers. Analyse investment strategies, profile successful investors, and keep track of upcoming funds, accelerators, and more.

The Rise Of Generative AI In HR Tech: How The Likes Of ChatGPT, Bard Are Streamlining HR Processes-Inc42 Media
The Rise Of Generative AI In HR Tech: How The Likes Of ChatGPT, Bard Are Streamlining HR Processes-Inc42 Media
You’re in Good company