Busy phone lines or unavailability of network is one of the most irritating and yet the most common reasons why over 30% valuable customers are lost by a typical business. And the problem is, a business might not even realize that!
“How am I to manage multiple calls at the same time?” you might say. But we all know that’s no excuse.
You, who never make the error of ignoring a tough competition, need to get hold of some cost efficient solution that tracks your calls smoothly.
MyOperator, a call management system for small businesses is one such effort to ensure that you make every call accountable for your growth. MyOperator gets to you:
Large number of parallel calls served on the same number at any time
Scalability on demand without hardware investment
That suffices for everyday call management. But the major business awareness is spread through marketing campaigns. At VoiceTree we created a way to ensure that you track calls to each of your marketing campaigns with separate numbers and still get the overall call performance. So what essentially happens is, you get the complete tracking of all your campaigns across the world, on a single panel.
Call Tracking works as follows:
Separate tracking numbers for different campaigns.
Route calls on real time to the team based on source.
Measure results of all campaigns to generate analysis.
I would like to share a presentation that illutrates this concept for you:
So now, with call tracking, you also know which campaigns work for you and specifically, ‘what’ gets you ‘how much’ business.
Another interesting way of using MyOperator is for call masking. If you are a re-seller or a site that aggregates similar businesses, I am talking to you. By call masking you can ensure you know every business that reaches your partner businesses via your channel.
Call masking is simple:
Here at VoiceTree, we look for ways to make all calls managed. These are some of the small tricks that go a long way. Our customers who are using these solutions love us for the results.
The article is written by Ankit Jain, Founder at VoiceTree Technologies.
[Editor’s Note: This is part of a sponsored series by VoiceTree. VoiceTree provides complete call management solutions for small businesses to provide simpler affordable telephony.]