Cloud Telephony Firm Knowlarity Secures $20 Mn In Series C

Cloud telephony company Knowlarity has secured $20 Mn in Series C round of funding, taking the total amount of money raised to $41 Mn.

The investment was led by Delta Partners with participation from existing investors, Sequoia India and Mayfield. The round also included a small debt-based investment from Blacksoil and Trifecta Capital.

Delta Partners Capital is the investments arm of Delta Partners Group Limited and invests in growth capital opportunities in the telecommunications, media and digital sector across Africa, Central & Eastern Europe, Middle East, and Southeast Asia.

The funds raised would be used to expand into other international markets, make acquisitions and invest in advanced technology products for its customers.

Dominic Halfpenny, Partner at Delta Partners Capital, commented, “The way customers and businesses communicate is in the midst of a profound transformation, enabled by new communication channels and the advent of Artificial Intelligence. In an age when customers’ demand for immediacy and first-class service is at an all-time high, those businesses with most efficient interactions with clients will benefit from unparalleled superiority in the market. We are excited to participate in this fascinating and fast-evolving industry and look forward to actively supporting the management team at Knowlarity reach the next level of growth both in India and internationally, in the Middle East, Africa and Southeast Asia.”

Knowlarity was founded by IIT Kanpur graduate Ambarish Gupta in 2009. It is headquartered in Singapore and with offices in Gurugram Mumbai, and Bengaluru.

It provides cloud communication and communication tools including, IVR, fax and conferencing facilities for SMEs, enterprise customers and individuals. Knowlarity’s flagship product is ‘Super Receptionist’, a plug-and-play virtual centre center for a business.

As said by Ambarish,

“The success of the latest funding round is a strong indication of the trust our investors have in our vision as well as in our strong focus on robust unit economics, which has seen us recently achieve EBITDA breakeven. We are excited about the investment and the quality of investors coming on board. With the domain expertise they bring on-board, we are confident that we will be able to provide even more innovative Consumer to Business Communication solutions to businesses around the world and establish ourselves as global leaders in the segment.”

The company currently claims to serve more than 15,000 customers across several emerging markets and its some of the key customers include Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Gaadi among others. It was also featured in India’s top 30 B2B software product companies compiled by iSPIRT in Indian Software Products Industry Index – B2B. It has also made two acquisitions, which includes Smartwards (May 2016) and Unicom Techlabs Pvt. Ltd (2014).

Other players in the cloud telephony space include Exotel Techcom Pvt. Ltd and Ozonetel Systems Pvt. Ltd.

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