Moving on the lines of providing hassle free and effective service to the passengers traveling in the Indian railways, the Minister of Railways Suresh Prabhu on Monday launched a Web portal and mobile application for users to lodge complaints against problems faced in utilising services.
Passengers can lodge the complaints using the Website and App which is available on Android and Windows platforms. The app can be freely downloaded and used to register and track status of complaints registered.
“There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints,” Prabhu said.
How to register complaint
- The passengers can file their complaints and suggestions on the website.
- To download the mobile app click here.
- Complainants can also SMS their views on +91-9717630982.
The most interesting thing about the app is that one doesn’t need to sign up for using it, just download the app and lodge the complaint. The app is clutter free, when you open the app, there are two options i.e. register complaint and suggestions and secondly, track complaint and suggestions.