SUMMARY
Outsourced fleet management is popular among businesses as it allows them to focus on core strengths while leaving fleet management to professionals
Third-party providers offer expertise in fleet maintenance, driver management, and route optimization, leading to improved efficiency and productivity
Fleet automation platforms automate last-mile operations, resulting in an improved customer experience, reduced costs, and improved sustainability
Businesses, from retail to ecommerce, are rapidly evolving their operations in response to changing market dynamics and heightened consumer expectations. Online purchases continue to witness a massive surge, and agile last-mile deliveries are now the norm. Consequently, brands now seek innovative ways to capture this opportunity by meeting steep consumer demands around delivery timelines and exceptional post-purchase consumer experiences.
It would seem ideal to meet these expectations through the control one has over an in-house fleet. However, many businesses find in-house fleet management challenging due to the high capital investment, regular maintenance, operational costs, and compliance and regulatory risks. Thus, outsourced fleet management is gaining prominence as it allows businesses to focus on their core strengths and strategic growth. Let’s understand why outsourced fleet services are a boon to businesses and how they can simplify last-mile deliveries with agility and efficiency.
Why Do Businesses Need Outsourced Fleet Management?
Businesses with a captive fleet have to manage many facets of deliveries for consumers shopping online, of which fleet management is one part. Devoting internal teams to fleet-related functions such as fleet maintenance, vehicle tracking, driver management, fuel management, and route optimisation may cost them time and money that could be better used for growth elsewhere. In such cases, outsourcing fleet management can help them improve fleet utilisation, reduce downtime, and increase driver productivity while also leaving the details to experienced professionals.
As modern customers want an exceptional quality of post-purchase experience, fleet management companies are helping businesses bring flexibility and convenience through diverse fulfilment options and timeframes, providing real-time visibility to their customers, and sharing various communication channels that ensure that customers are in the loop at all times. This can be seen in the demand for such services. Based on a MarketsandMarkets report, the global fleet management market will likely generate $52.4 Bn revenue by 2027, compounding at a 15.5% CAGR from 2022.
How Can Businesses Benefit From Outsourcing Fleet Management?
Third-party fleet management providers have extensive experience and proficiency in fleet maintenance. They implement proactive maintenance schedules, monitor vehicle performance, and ensure timely repairs and replacements to minimise suspension, reduce breakdown risks, and improve the overall reliability of their fleet.
Additionally, they have robust regulatory programmes, monitoring compliance in real-time and providing timely insights into safety, emissions, and other aspects of fleet operations so logistics companies can avoid penalties, fines, and other unwanted legal liabilities.
Driver management is another crucial aspect of fleet operations, as driver performance can significantly impact the efficiency and safety of the fleet. Outsourced fleet management providers can implement driver training, monitor driver behaviour, and provide feedback and coaching, helping logistics players improve driver efficiency, reduce accidents, and ensure compliance with company policies and regulations.
Moreover, they typically use advanced route optimisation algorithms to reduce mileage, improve on-time delivery, and curtail fuel consumption and transportation costs. They can also implement fuel-saving strategies such as planning routes, reducing idling time, and implementing eco-driving techniques to reduce fuel costs, lower emissions, and improve sustainability.
How Can Fleet Automation Streamline On-Time Last-Mile Deliveries?
Nowadays, many fleet management companies are moving past problems of reduced visibility, hindered communication, and rising average delivery costs by automating key last-mile operations with the help of technology solutions such as dispatch management platforms.
A real-world dispatch management system can transform last-mile logistics operations with route optimisation, live tracking and optimal resource utilisation across multiple fulfilment channels. They use leading-edge technologies such as machine learning, GPS tracking, and data analytics to monitor and analyse fleet operations in real time. Furthermore, they automate functions like order capture, allocation, sorting, returns, and failed attempts to make every delivery more efficient than the last.
These solutions empower the on-field workforce to decide and act on route changes, get updated on order cancellations in near real-time, and collect proof of delivery to provide an elevated customer experience. They also explore dynamic avenues of customer delight with real-time communication, updates, and feedback to keep customers returning for more.
Fleet automation platforms help logistics providers uncover hidden inefficiencies with advanced analytics and meet operational needs with strategic planning. They offer power delivery experiences to end-users with minimal carbon emissions, presenting a sustainable way of business growth.
Conclusion
New-age logistics platforms are developing relevant solutions that cater to industry demands through an outside-in approach. As the pressure to deliver goods faster, cheaper, and with better customer service rises, outsourced fleet services gain a competitive edge in managing fulfilment capabilities and procuring a holistic view of all fleet types through a single interface.
A fleet automation system provides end-to-end support with integrated order processing, agile last-mile services, increased visibility, and sustainable fleet management so that businesses can streamline their daily dispatch operations with greater efficiency and reduced costs.
