Artificial Intelligence is the biggest buzzword going around this season. Everyone is engaging in discussions over chat-bots and putting across their ideologies, assumptions and thoughts around it. It is one of the most searched topics on the Internet in recent times with a plethora of articles associated with it.
Amidst all this, there are a still a few questions that remain unanswered and unexplored, igniting inhibitions for the future.
Is AI really as intelligent as it is made out to be?
Well, come to think of it, it is helping solve issues being faced by customers and bridging gaps between customers and the brand. Solutions seem to be just a chat away now. Sounds easy, simple and quick, right? According to one survey, 56% of people are now communicating with a company via chats for the first time. A lot of brands these days are banking upon this opportunity and interacting with the user via chat-bots. Not only is it convenient, but also curtails the chances of human error. However, it certainly cannot cater to issues that are not pre-fed in the system, which also becomes its most negative trait.
It might be intelligent, but its still artificial.
Is AI a real threat?
The farsighted impact of AI on humanity is hitherto uncertain. Its full effects are unknown, which could be devastating or favorable. However, one thing is certain; just like each field/vertical has created a space of its own, the prominence of AI will also materialize similarly. It will not lead to people losing out on jobs, rather will create scope for more employment.
There will arise an urgency of framing an AI department in every organization, just like technologies before have been incorporated. This stands true as according to a Forrester survey, 87% of CEOs are investing in AI workforce and the percentage is bound to increase in the coming years.
People need to upgrade themselves with respect to technology and digitisation and understand the onset of the AI technology.