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Mumbai-based Servify, a tech startup that offers services through an app for electronics and appliances via brand authorised service ecosystem, has raised an undisclosed amount of funding from Blume Ventures, Germany’s Barkawi Holdings GmbH and TM Service Technology Holdings GmbH.
Founded in 2015 by Sreevathsa Prabhakar, Servify is a mobile app that offers personal assistant for electronic gadgets and appliances.
On the app, consumers can add their household electronic products and appliances, store the bills, and can access authentic brand authorised service during in-warranty and as well as out of warranty scenarios.
Sreevathsa Prabhakar, founder of Servify said, “Customer service certainly needed next level of innovation in the area of convenience and trust. With Servify, we are bringing the customer closer to the brands.”
He further added, “We are aiming to work as customer’s personal assistant when they need any support for their electronic gadgets and appliances as our app enables users to add all their household devices, upload bills and invoices, access brand authorized service with few clicks and help them track the status of the service request till its closure. Moreover, we have built a complete technology ecosystem consisting of an app for the field executives of the brand, an app for the retailers and a powerful CRM for the brands, thus looking at solving the customer service problems holistically.”
How It Works:
Currently, the startup has over 600 partners signing up on its platform and has close to 100K customers within the month of launch. It is the first startup that allows customers to come on board beyond the ‘app only’ route.
The consumer version of the app is currently available both on Android and iOS stores. The company expects to make service available for more brands in the next few months.
According to a recent survey by Blume Ventures, the customer service market for electronic gadgets and appliances is slated to be upwards of $3.5 Bn a year.
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