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Chennai and Singapore-based Cloudcherry Analytics, real-time customer sentiment mapping & experience analytics startup, has raised seed funding of about $1 Mn (INR 6 Cr.) from The Chennai Angels (TCA) and IDG Ventures India.
Founded in 2013, by Vinod Muthukrishnan, this startup collaborates with brands to help them track, measure and improve customer satisfaction, and at the same time also provide real time analytics for different departments of the company through its products.
What a brand and brand owners can do with Cloudcherry’s product:
• Discover the key metric of customer experience – the customer delight score
• Capture feedback and gather Real-Time customer insights
• Get notified in real-time to intervene immediately and fix any issues
• Enjoy real-time, dynamic big data analytics
On this development, Vinod Muthukrishnan, co-founder and CEO of Cloudcherry said “With the economy on an upswing, most businesses, across industries, want to invest on customer experience and customer centricity. So, the relevance and timing of what we are doing is probably immaculate.”
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