SUMMARY
In the NCR region, food delivery riders are being challaned in the name of bike-taxi service ban, PTI reported
Food delivery app Swiggy has filed complaints to the Delhi government against the challans being issued to their riders
Food delivery riders are being fined up to INR 15,000, Swiggy said in a letter to the Delhi government
Just a few days after Delhi’s transport department banned aggregators such as Rapido, Uber and Ola from operating bike-taxis in the national capital, food delivery app Swiggy has reportedly filed complaints to the Delhi government against challans being issued to their two-wheeler riders.
In the NCR region, the challans are being issued against food delivery riders in the name of bike-taxi service ban, news agency PTI reported.
To avoid further confusion, these food delivery platforms have sought clarification from the government on its directive. The companies have claimed that there has been a misinterpretation of the notice, as the ban is only applicable to bike-taxi service providers.
Food delivery riders are being fined up to INR 15,000, Swiggy said in a letter to the government.
“The recent changes in regulations on bike-taxi services in Delhi have caused confusion and disruption to food/quick commerce delivery aggregators. Our delivery executives are being wrongly issued challans despite the notification being applicable only to bike-taxi service providers,” a Swiggy spokesperson said, as quoted by PTI.
Swiggy’s rival Zomato, too, claimed that the notification has been misinterpreted by RTO officials, in a letter to the Delhi government’s transport department.
“The said directions have been misinterpreted by Regional Transport Office (RTO) officials, who have started issuing challans to delivery partners who have been operating for last-mile delivery aggregators such as food delivery aggregators and ecommerce operators,” the company said in its letter.
Hence, it has caused disruption of services as delivery partners are experiencing a fear of being penalised and harassed during their duties, the letter added.
Recently, Delhi’s transport department banned aggregators such as Rapido, Uber and Ola from operating bike taxis in the national capital region, adding that any aggregators violating the order would be liable for a fine of INR 1 Lakh.
In a public order, the Delhi Transport Department noted that plying bike-taxis in Delhi-NCR would be in violation of the Motor Vehicle Act, 1988, as the Act prohibits using two-wheelers for commercial purposes.
