IPO-Bound Unicommerce Rolls Out AI Chatbot To Assist Ecommerce Sellers

Software-as-a-service (SaaS) startup Unicommerce has rolled out a GenAI platform, UniGPT, that will help address the concerns of e-commerce sellers and assist businesses by answering their queries about e-commerce selling.   

With this launch, the Snapdeal-owned company marked its entry into the AI space with an aim to help sellers understand how they can leverage technology to ensure smooth ecommerce operations. 

However, currently, there are no charges to access this service, Unicommerce said in a statement. 

The latest project is designed to help current and potential users of Unicommerce to quickly resolve questions about the effective use of technology and how the company’s solutions will support the same. 

Additionally, UniGPT will also  offer insights into industry trends, empowering sellers to establish internal business goals.

The product will give responses drawn from a library of content which  includes technology support pages, annual industry reports that provide a playbook for ecommerce sellers along with streamlined workflows describing the usability of its products.

Kapil Makhija, MD and CEO, Unicommerce, said, “​It’s our initiative to empower businesses with a deeper understanding of technology for informed decision-making. The platform will also assist in facilitating faster resolutions of queries for our existing sellers. UniGPT marks another stride in our ongoing commitment to offer comprehensive ​​technology-powered support to businesses.”

Unicommerce is one of the companies which have filed their draft red herring prospectus recently, with market regulator SEBI. The startup will sell up to 2.98 Cr shares during its initial public offering (IPO).

According to the company, as of the quarter ending September 2023, it served over 3500 customers, managing 8000+ warehouses, and processing orders from 1900+ stores through its platform.

For H1 FY24, it observed a profit of INR 6.3 Cr which is nearly as much as the profit earned during the entire FY23. 

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