ONDC Launches Guide App To Help Network Participants Navigate Seamlessly

Indian government-backed Open Network for Digital Commerce (ONDC) has launched the ONDC Official Guide App to help and support the user community like sellers, buyers, logistics providers and the network participants.

The app is available on Google Play Store with language support in English, Hindi and 10 other Indian languages.

Commenting on the initiative, ONDC’s MD and CEO T Koshy said, “It is an extension of our continued dedication to transparency and accessibility for all. We look forward to the app’s pickup on the Google Play Store and remain dedicated to continuously enhancing its functionality to provide ongoing value to our ecosystem.”

Before the launch, the Guide App has gone through rigorous testing to ensure functionality and compliance with Google Play Store policies and guidelines, ONDC said in a statement. 

The app has been developed to help the user base participate in the ONDC ecosystem effectively. Designed as a go-to resource, its key features include:

The app provides verified ONDC information and ecosystem insights. It also includes updates and interactive elements such as videos and FAQs.

Launched in 2021, ONDC is a network of sellers which has been created to make ecommerce accessible in every corner of India. It aims to develop open standards for all facets of digital commerce, enabling buyers and sellers to transact using any compatible app or service.

Recently, ONDC has forayed into skill-based services including appliance repair and teaching assistance, extending its current scope of offerings across food, grocery delivery, and mobility services.

It is also reportedly planning for the full launch of its cab services programme in Kolkata in partnership with the West Bengal government’s Yatri Sathi app. The pilot which launched in July is averaging over 5,000 rides per day, with over 3,65,000 registered users and 18,600 registered driver partners. 

In July, ONDC reported that daily retail orders, including food and grocery, on the network crossed the 35,000 mark, with Delhi NCR and  Bengaluru contributing more than 11,000 and 7,000 orders, respectively.