This was the first match streamed by the Reliance-owned JioCinema after winning the rights to telecast the Indian cricket team's domestic matches in September this year
Screenshots posted by various users online showed error messages that read ‘Oops! Failed to play content’ and ‘404: No Playback URLs found’
JioCinema also faced users’ anger in November last year after the app faced buffering issues during the inaugural match of FIFA World Cup 2022 in Qatar
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As Indian fans lined up to watch the India-Australia T20 series on JioCinema, many were left disappointed as users faced outages during the live streaming of the match on the streaming platform.
This was the first match streamed by the Reliance-owned JioCinema after winning the rights to telecast the Indian cricket team’s domestic matches in September this year.
As per UpdownRadar, the outage started somewhere before 7 PM and peaked around 8 PM when 384 users reported that the streaming service was not available.
Several users also took to X, formerly Twitter, to express their frustration about the glitch.
“#JioCinema Server Down Supremacy,” said a user.
Screenshots posted by various users showed error messages that read ‘Oops! Failed to play content’ and ‘404: No Playback URLs found.’
A mail sent by Inc42 to JioCinema on the matter didn’t elicit any response till the time of publishing this story.
However, the company, in a post on X, conceded that users were facing technical issues and said it was working to resolve the issue.
“Hi! Many of our viewers are reporting technical issues during the IndVsAus match tonight. Our team is working to ensure these issues are resolved ASAP. We regret the inconvenience caused. Thanks for bearing with us, and stay tuned for updates!” said JioCinema.
This is not the first time when JioCinema has faced the ire of users for technical glitches during the broadcast of high-profile tournaments. In November last year, JioCinema faced users’ anger after the app suffered buffering issues during the inaugural match of FIFA World Cup 2022 in Qatar.
The latest technical issues come close on the heels of Disney+ Hotstar streaming the ICC Men’s Cricket World Cup 2023 without any major technical glitches. The platform clocked 5.6 Cr users at peak during the tournament and operated without any hitch.
The development also comes at a time when JioCinema has been poaching back-to-back media rights from Disney+ Hotstar and sprucing up its content library to woo users. JioCinema has also signed content licensing deals for multiple sports to further ramp up its offerings.
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