Income Tax Dept. Launches Online Chat Service To Answer Queries Of Taxpayers

Income Tax Dept. Launches Online Chat Service To Answer Queries Of Taxpayers

The Initiative Is Part Of The Government’s Efforts To Enhance Taxpayer Services In The Country

The Income Tax Department of the Government of India has recently announced the launch of an online chat service to make the process of filing income tax returns easier and less complicated. Through the new service, taxpayers will be able to seek answers to queries pertaining to direct tax.

To avail the newly-launched service, taxpayers will have to visit the department’s homepage and click on the “Live Chat Online – Ask Your Query” icon. Upon entering the “chat room”, the user will be asked to furnish his/her email address before being able to ask questions.

Every chat carries the following precautionary note at the beginning, “The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income Tax Department on any matter.”

Commenting on the development, an officer stated, “A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country.”

According to sources, the Indian government is currently working on adding more features to the online chat system.

A government official in the know added, “An option has also been provided to the taxpayer for emailing the entire chat to their IDs for future reference.”

To ease the taxpayers’ burden, the Central Board of Direct Taxes (CBDT) issued an order for setting up a dedicated structure for delivery and monitoring of taxpayer services in the Income Tax Department. The initiative, as per reports, was part of the government’s sustained efforts to offer multi-layered grievance redressal to the country’s taxpayers.

The newly-announced online chat service is intended to bridge the gap that currently exists between taxpayers and authorities, making the process of filing income tax returns more transparent.

(The development was reported by ET)

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Intrigued by the allure of entrepreneurship, Sukanya started two online digests back when she was still in college. Along with her partner, she spent the last three years developing content, handling hosting emergencies and monetisation, and dealing with what now seems to be legions of advertisers, guest contributors and developers. Along the way, she also earned a master’s degree in English. Her love for writing, and interest in startups, have brought her to Inc42. She is also a baking and trekking fanatic.
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