The government also stated that early and growth-stage startups will not be affected by the amended IT Rules
The amendments add another layer of grievance redressal to the existing status quo of users → social media grievance office → courts
The draft also proposes that social media platforms have safeguards to prevent any misuse of the grievance redressal mechanism by users
This time, in a press note attached to the draft, the government stated that the proposed amended IT rules will provide additional avenues for grievance redressal apart from Courts. It also aims to ensure that the constitutional rights of Indian citizens are not contravened by any big tech by ensuring new accountability standards for Social Media Intermediary (SSMI).
Emphasising that rules are to ensure an open, safe, trusted and accountable internet for all netizens, the government also stated that early and growth-stage startups will not be affected by the amended IT Rules.
The draft has been put up for public consultation and comments from all stakeholders for the next 30 days i.e upto July 5, 2022. A formal public consultation meeting will be arranged by mid-June, the draft added.
IT Rules Amendments – Formation of GACs & Nature Of Complaint Disclosed
Similar to the original amendment draft, the government looks to constitute a Grievance Appellate Committee(s) (GAC) intended to provide a final decision and an alternate redressal mechanism. Users, who are dissatisfied with the decision of a social media company’s grievance officer, may appeal to that committee.
The amendments add another layer of grievance redressal to the existing status quo of users → social media grievance office → courts.
Recommended For You:
Previously, the IT Rules only stated that the social media intermediaries had to address a user complaint. The draft of the amendments proposes that the grievances be addressed within 72 hours of the receipt of the user’s complaint. Any other grievance will continue to be addressed within 15 days, it outlined. The idea is to rescue the outreach and virality of problematic content.
In the amendment, the government has also outlined the nature of the complaint that needs to be addressed within 24 hours. These include suspension, removal or blocking of any user or user account or any complaint from its users.
Onus Not Only On Intermediaries But Also On Users
The amended IT rules have laid the due diligence onus on the intermediaries. The social media platform will have to inform users about provisions of the IT Act and ensure that users comply with it.
But the draft also proposes that social media platforms have safeguards to prevent any misuse of the grievance redressal mechanism by users. The draft laid down the example of a user submitting any inappropriate, trivial or inauthentic complaint and thereby, allowed the intermediary to exercise due diligence to prevent such misuse.
It is to be noted that intermediaries here not only refer to social media platforms but all digital platforms including online news portals, news aggregators, OTT platforms, and those that enable content exchange between users.
While the shift of onus to consumers is indirect, it ultimately outlines that users need to be more diligent about their complaints. And, these social media intermediaries have the right to prevent misuse of their grievance mechanism.