After Discounting, Complaints Of Illegal Kitchens Haunt Zomato

After Discounting, Complains Of Illegal Kitchen Haunts Zomato

SUMMARY

AHAR has asked the company to give up on Zomato Gold for delivery orders

The body also urged Zomato to ensure the kitchens are licensed and run safely

In case of unavailability of delivery riders, Zomato has been told to share customer details with restaurants

As Zomato was still struggling with the Federation of Hotel and Restaurant Associations of India’s (FHRAI) grievances, another restaurant’s body has raised their concerns. The Indian Hotel and Restaurant Association (AHAR) has been worried about the rising number of the illegally run kitchen on Zomato’s platform.

The local restaurateurs’ body has been unhappy about the high delivery commission, unavailability of delivery executives and discount offered on Zomato Gold delivery. Like FHRAI, AHAR has asked Zomato to abolish the newly launched scheme. The matters were discussed in a closed-door meeting between Zomato representatives and AHAR on November 5.