How Urban Company Cracked The Gig Economy Of India

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Finding our what worked and what did not was key for Urban Company. Once it was decided, all focus went on innovation, tech, and execution.

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Urban Company further producticsed their SKUs, which are highly unorganised in Indian Gig Economy and bought them to their app. UC focused more on maintaining a compliance to SOP and quality standards.

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Additional thought was then given to tech by embedding it through and through in the service delivery.

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For Urban Company, “Happy Professionals means Happy Customers”. UC put alot of focus on empowering their service professionals.

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UC focuses on Identifying professionals who are committed to customer centricity, and are either good at what they do or have an intention to learn something.

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They further provide training facilities, insurance and health insurances to selected professionals working under Urban Company.

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Learn more about Urban Company’s growth over the years.

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