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Swiggy and Zomato have been criticised heavily in the past for the poor handling of customer complaints, and the latest incident in this relation has brought up more questions about how serious food delivery unicorns are about keeping customers safe. A Swiggy customer in Gurugram has accused a delivery partner of threatening to physically assault them, even as a Swiggy customer care executive was still on the line trying to solve the issue.
The incident allegedly took place on March 13, 2020, when the customer placed an order from the Swiggy app at 2:44 PM, which was supposed to be delivered to an office building near MGF Metropolis Mall in Gurugram.
To read more, click here.
