The Art Of Conversational Commerce

The Art Of Conversational Commerce

Instead of the one-to-many ‘broadcasts’, new tools and technologies are now leveraged to determine how to reach your customers effectively to grow engagement and optimise outcomes.

Build a seamless and personalised customer experience, which can drive sales and profitability for your brand in 2022. Watch Now for Free!

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The Art Of Conversational Commerce

Key Takeaways


Customers expect conversational experiences when they engage with brands


Customers prefer live chat for real-time responses


Customers are more likely to shop with brands who provide relevant offers & recommendations


Most popular interaction channel for customers in 2022

What You Will Learn

  • The 6C’s of customer engagement framework
  • How smart communication tools drive business results and help brands scale
  • Implementing chatbots for seamless customer journeys
  • Building a unified and integrated communication platform in a mobile-first world