The Art Of Conversational Commerce
Instead of the one-to-many ‘broadcasts’, new tools and technologies are now leveraged to determine how to reach your customers effectively to grow engagement and optimise outcomes.
Build a seamless and personalised customer experience, which can drive sales and profitability for your brand in 2022. Watch Now for Free!
Show More
Key Takeaways
70%
Customers expect conversational experiences when they engage with brands
79%
Customers prefer live chat for real-time responses
91%
Customers are more likely to shop with brands who provide relevant offers & recommendations
Chatbots
Most popular interaction channel for customers in 2022
What You Will Learn
- The 6C’s of customer engagement framework
- How smart communication tools drive business results and help brands scale
- Implementing chatbots for seamless customer journeys
- Building a unified and integrated communication platform in a mobile-first world
