Bangalore-based Whatfix, a SaaS platform that allows users and businesses to create interactive help guides on websites has raised INR 5.5 Cr. in a seed round of funding led by US-based Powerhouse Ventures, Helion, alongwith GSF and few angels from the Valley also participating in the round.\r\n\r\nCurrently, companies across sectors like telecom, banks, IT and retail are investing large amount of capital and time in creating training modules for employees and setting up support team for hand-holding users. Here Whatfix comes into picture, as these companies can reduce support queries, improve user engagement and increase training effectiveness.\r\n\r\nFounded by Khadim Batti and Vara Kumar in April 2013, Whatfix\u2019s patent pending technology platform allows businesses and individuals to create support FAQs, training material and interactive tutorials, which can be integrated with ease across all user touch-points inside web applications.\r\n\r\nThe platform is divided into Enterprise and Community model, giving businesses and individual usersalike, access to its powerful web suite.\r\n\r\nThe startup aims to solve three critical needs of a business:\r\n\r\n\tOnboard users seamlessly to increase conversions and engagement\r\n\tProvide better support to reduce churn\r\n\tEffective training for employees & customers.\r\n\r\nThe guides created using Whatfix provides interactive step-by-step guidance inside applications and can also be embedded as slideshows, articles and videos.\r\n\r\nWithin 2 years of launch, Whatfix has been used by companies like Flipkart, Versature, D'Angers University, MaxWell Health, Gaadi.com and GreyTip, develop interactive guides. Startups, trainers, bloggers and working professionals have also benefited by using and creating flows on Whatfix community, as per the company.\r\n\r\nThe startup will deploy fundraise to strengthen technology, and to scale sales and marketing effort.\r\n\r\n\u201cThe enterprise tech startup space in India is truly coming of age, with products addressing both the global and the domestic markets. The need for higher flexibility and faster time to value has led to rapid adoption of SaaS applications. We were impressed by Whatfix\u2019s unique product, which has applicability for a very wide range of web applications. The team has demonstrated the ability to remotely sell their product to enterprises of varying sizes, making the business very valuable. We are excited to collaborate with Whatfix and support them as they work to build a great company in an exciting category,\u201d Alok Goyal of Helion said. Helion is also an investor in enterprise software companies like Seclore and Linguanext.\r\n\r\nWith the funding, Alok Goyal and Vispi Daver, ex-Partner, Sierra Ventures will be joining the Whatfix board.\r\n\r\nWhatfix was part of GSF Accelerator\u2019s batch announced last year, the startup had won \u2018The Best Startup in Asia\u2019 award at Dreamplusstartup battlefield, Seoul, last year in October.