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customer retention


How to Save a Relationship with a Customer When Things Go South

Sometimes, being an entrepreneur isn’t all it’s cracked up to be. When…

customer acquisition-retention

Customer Acquisition Is Customer Retention (Or You’re Doing It Wrong…)

We talk about customer acquisition in a pretty limited way. The current…


Exceeding Expectations: How To Get Customers Talking About Your Service

Surprise and delight customers and employees to build enthusiasm for your business.…

Startups, Here’s What Irks Your Customer

While most customers are willing to tolerate reasonable levels of inefficiencies and…

Earn Before You Burn: Why Unit Metrics Should Matter For Startups

Relevant and meaningful business data is imperative to the success of any…

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