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Customer Experience

Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider

Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider

After successfully investing in JustDial, Rajesh Dembla has…

Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider

Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup...

After successfully investing in JustDial, Rajesh Dembla has…

Does Better Customer Service Mean Lower Margins for Your Business?

Many entrepreneurs complain that their customers ask for the moon but only…

Conversational Design: Is Artificial Intelligence Right for You?

In the technology world, artificial intelligence is now taking center stage. Its…

customer experience-journey

It’s the Customer Experience Journey, Not the Destination That Matters

Ultimately, a business cannot focus on building a product with great UX…

freshdesk-freshworks

Customer Engagement Platform Freshdesk Rebrands To Freshworks

Cloud-based customer engagement software Freshdesk today announced the creation of Freshworks, a…

Startups, Here’s What Irks Your Customer

While most customers are willing to tolerate reasonable levels of inefficiencies and…

Going Beyond A Unified Approach: Revamping Existing CRMs For Today’s Customer...

From the digitally empowered consumer to the rise of  the telecom and…

OneDirect organised the Second Edition of Quest – India’s largest Customer Exper...

In today’s highly competitive and connected business world, customer experience has become…

7 Ways To Personalise Email Marketing Campaigns Instantly

We have an abundance of data around us, but most business marketers…

Customer Loyalty 101: How Small Businesses Can Retain More Loyal Customers

There’s nothing quite like the rush of seeing new customers walk through…

3 Ways Out of Stock Emails Can Be Your Cash Cow

If you’re like many ecommerce websites who keep out-of-stock products listed on their site…

Mobile Personalisation Trends You Cannot Afford To Ignore

Mobile commerce has got a lot of attention lately with ecommerce stores…

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