Customer Experience

Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider

Exclusive: Ex-JustDial And Dunzo Investor Picks Up...

After successfully investing in JustDial, Rajesh Dembla has invested an undisclosed amount in Bengaluru-based customer experience management (CEM) company Survaider for…

Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider

Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minor...

After successfully investing in JustDial, Rajesh Dembla has invested an undisclosed amount in Bengaluru-based customer experience management (CEM) company Survaider for…

Does Better Customer Service Mean Lower Margins for Your...

Many entrepreneurs complain that their customers ask for the moon but only want to pay peanuts to get it. Considering…

Conversational Design: Is Artificial Intelligence Right ...

In the technology world, artificial intelligence is now taking center stage. Its use has expanded exponentially in recent years, going…

customer experience-journey

It’s the Customer Experience Journey, Not the Destinatio...

Ultimately, a business cannot focus on building a product with great UX alone; the companies who thrive are those who…

freshdesk-freshworks

Customer Engagement Platform Freshdesk Rebrands To Fresh...

Cloud-based customer engagement software Freshdesk today announced the creation of Freshworks, a new umbrella brand that will bring together the…

Startups, Here’s What Irks Your Customer

While most customers are willing to tolerate reasonable levels of inefficiencies and errors, the old adage comes into play, “To…

Going Beyond A Unified Approach: Revamping Existing CRMs...

From the digitally empowered consumer to the rise of  the telecom and communication industry, we are in the middle of…

OneDirect organised the Second Edition of Quest – India’...

In today’s highly competitive and connected business world, customer experience has become a cornerstone for sustainable differentiation. Competing in the…

7 Ways To Personalise Email Marketing Campaigns Instantl...

We have an abundance of data around us, but most business marketers aren’t able to make the most of it.…

Customer Loyalty 101: How Small Businesses Can Retain Mo...

There’s nothing quite like the rush of seeing new customers walk through your door. But without a strategy to retain…

3 Ways Out of Stock Emails Can Be Your Cash Cow

If you’re like many ecommerce websites who keep out-of-stock products listed on their site and use this as an opportunity to send email notification…

Mobile Personalisation Trends You Cannot Afford To Ignor...

Mobile commerce has got a lot of attention lately with ecommerce stores coming up with their own mobile websites and…

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