Humanising Digital Payments: The Next Big Thing In Payments

Humanising Digital Payments: The Next Big Thing In Payments

SUMMARY

Today, keeping the ‘human’ element intact has become all the more important for each industry domain

New-age technologies like AI, ML have made significant developments in personalising customer experience

Technology can facilitate seamless payments at the speed of sound even in the absence of the basic infrastructure

As the world undergoes what is referred to as its ‘Fourth Industrial Revolution’, technological advancements are fundamentally altering the way humans lead their lives. From waking up to the sound of our morning alarms to ordering that one midnight snack before we head to sleep, new-age technologies are simplifying and improving the efficiency of all our activities and their management.All of this is eventually resulting in a loss of transparency, thereby defeating the very purpose.

However, while the ways in which digitisation benefits us are clear and ubiquitous, are we gradually drifting away from being ‘human’ in our bid to keep going digital?

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