Snapdeal Tweaks Return Policy, Cuts Sellers’ Commission

Snapdeal has eliminated its ‘no questions asked’ return policy on electronic products. Now buyers returning electronic items will need proof from an authorised service centre, within seven days, showing that the delivered item is defective.

Snapdeal in an email informed its sellers about the updated policy. It stated that for electronic items, “We require a document from the brand/OEM’s service centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacement will be accepted for only those items which are found to be faulty/defective.”

This step Is expected to bring down the fraudulent cases of false returns. It will also reduce the delivery cost for sellers as only certified products will be exchanged. However, this may dissuade buyers from purchasing expensive electronic items from Snapdeal and may divert them to rivals such as Flipkart and Amazon.

Other changes in the policy for sellers are

• It has revised the marketing fee for over 120 sub categories including electronics, women’s fashion and FMCG products, effective July 14, 2016.
• It has simplified policies by introducing a do’s and don’ts framework for buyers to avoid imposition of penalties on sellers due to ignorance or complexity of policies.
• Snapdeal has also offered to share the cost of returns, and will bear the cost for reverse pickup and payment collection, while packaging and shipping will be borne by Snapdeal.

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