Gurgaon-based online managed marketplace, ShopClues, has introduced a new chat feature on its Android app called ShopClues Connect which connects buyers directly with sellers for added information on product, price and availability.
The app also enables buyers to engage directly with sellers in their vicinity to negotiate delivery timelines, ask for details on warranty, returns etc.
Speaking on the launch, Sanjay Sethi, co-founder & CEO of ShopClues said, “With the ShopClues Connect feature, we have elevated the purchase experience manifold. By connecting with local retailers, buyers get more assurance when making a purchase. The new version will have added dimensions to our ‘bargain’ feature in the future by allowing merchants to create real-time discounts for a buyer and improve the shopping experience as a whole.”
How it works:
Customers can post questions on which buyers can respond. If merchants miss the message, they will be notified by email about the queries. Sellers can currently chat with the buyer from the chat panel of their Store Manager. Soon, the company will also launch an app for merchants to chat directly from their mobile devices.
Through this feature, customers can ask for additional product pictures before purchase. They can also send pictures of the product after delivery to ensure swifter grievance resolution in case of any issue.
This will help the shoppers and merchants in gathering all the accurate information to make an informed purchase decision as well as enhancing the overall shopping experience.