Another faulty delivery with the same taste of sour replies. Flipkart, an ecommerce company that every Indian entrepreneur looks up to and this is what the giant is doing to their customers.
A Flipkart customer, Chirag Salian, said in his facebook post –
“This has been by far the worst online shopping experience I’ve experienced. I still can’t believe Flipkart would treat a customer this way.’
Chirag placed an online order for a Sony Playstation 4 on Flipkart, with an expected delivery date of 13th June but to his distress, the order wasn’t even shipped by 13th. After a long session of follow up, the product finally arrived on 20th June. But the suffering didn’t end there, Chirag received a defected piece; the box’s seal was broken and contents were in a total mess. Product even lacked an invoice and a warranty card.
Again the follow ups and a lot more delay, led to nothing but another defected delivery on 25th June. This time it wasn’t even playstation, now they delivered a book-sized product marked as playstation.
To which, Flipkart replied with- “It’s the fault of ‘GlobalInfo’, the product seller.” This left Chirag with the only option of getting a refund but he didn’t receive any compensation for the bank charges, as he paid by EMI.
Chirag also added, “The customer agent Mohammed Asif informed me coldly that there is nothing else they can do and I was free to do Whatever I can.”
With these frequent delivery hazards, not only the customer’s trust is lost but the whole ecommerce industry face the threat of extinction. Recently, Snapdeal was issued a cease and desist notice from a Nalli sarees alleged for copyright infringement.
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