Bangalore-based cloud telephony company, Exotel, has acquired Voyce, a platform which allowed businesses to gather customer feedback.
The acquisition will serve as a move to strengthen customer service offerings of Exotel.
With this, Varun Raj and Nikhil Kumar, co-founders of Voyce, will join Exotel team and will lead the alliances and partnerships efforts at the company.
Voyce was started in 2014 with a team of five members including Nikhil Kumar, Arun Raj, Varun Raj, Satendra Singh and Sushil Shah. Voyce enabled businesses to engage with customers in real time, through their intelligent on-premise customer feedback system.
Prior to starting Voyce, Nikhil & Varun worked together to manage Tally’s strategic alliances. Nikhil later moved to Intuit to manage partnerships and Varun went on to redesign Tally’s partner framework.
Nikhil Kumar, co-founder of Voyce said, “From our journey of building a B2B product, we realised that to be successful in India one has to solve a problem in depth. Our idea of being a communication channel between businesses & customers was perfectly in sync with Exotel’s vision & product. In fact, it fuelled our hunger!”