Leadership Series – “Service Provider to Strategic Partner”
Many global in-house centers (GICs) in India are casting off the mantle of mere cost saver and assuming the role of growth enabler for the global enterprises they serve. Once seen as captives of their parent organizations, GICs now offer scalable, cost-effective, growth-oriented solutions across key functions for their home enterprises. How have they made this transition? They have improved their “valency” propositions—their ability to forge strong bonds with different parts of their global enterprises based on the value and efficiency they deliver. As a result, leading GICs have gained ownership of several key end-to-end processes, such as global IT delivery, customer support services, product development, and research and development (R&D). In their new role as growth enablers, many GICs have fashioned themselves into global centers of knowledge and excellence or regional centers for coordination of financial and human resource services. Some are focused on driving innovation in the services they deliver or building cross-disciplinary talent, with the goal of helping their parent organizations exploit scale and scope efficiencies. Wanting to be a strategic part of their parent organization is one thing; becoming a strategic partner, quite another. GIC leaders recognize that making this transition will require a profound shift in their outlook and approach.
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The focus of the 5th edition of the GIC Leadership Series will be ” Service Provider to Strategic Partner” we look forward to your active participation in this.