CX Summit

#The Marketing Talk

Customer experience has undergone a dramatic transformation over the past few years. Beginning as a new software category promising to help companies delight, convert and retain customers to where it is today, a business discipline, focused on aligning culture, strategy and processes to audiences’ life-cycle expectations. Consumers expect a true and consistent Omni channel experience, free of disconnected technology roadblocks that lead to poor customer experiences and negatively impact Net Promoter Score. Every customer interaction needs to be managed in the context of the customer’s journey, and this 2-day powerful experience explains the right vision and technology that will help your company architect the ideal CX solution. Join the 2 day CX Summit to understand the best ways to manage customer lifecycles through “connected moments“ that engage both the customer and the employee, yielding tremendous outcomes.

Highlights

GDPR as an exercise in minimum viable compliance, or an opportunity to achieve true marketing excellence?
Building Digitally Native Vertical Brands
Engaging Generation Z
Powerful Women in Marketing
Building an Emotion-Driven Brand
Experience

Who Should Attend?

Chief Customer Officer
CXO / COO / CMO / SVP / VP
Director, Customer Experience / Guest Experience / Customer Care / Customer Insights / Customer Service / Operations / Loyalty / Marketing / Communication / CEO / VP / Director of Sales / Marketing / Business Development / Consultant

Takeaway:

Engage CX practitioners through peer discussions, dynamic panels, and candid debate.
Enable your team to bring theory into practice – build engagement, better client satisfaction, and raise profits.
Attend this specialized summit for tips to innovate your brand and transform culture, while networking with experienced industry professionals. hone personalization and analytics to deliver next generation experiences.