From a modest basement dorm room in Florida to expanding worldwide, HostGator has come a long long way. It was on October 22, 2002 that hostgator.com was registered and Snappy, the gator mascot, was born. And looking back at the thirteen years, no one can deny that Brent Oxley’s pet Snappy, the Host Gator, has redefined the dynamics of the web hosting domain. On February 1st, 2003, HostGator had 112 active customers. On the same date, one year later, the numbers had increased to 1,031 active customers. Today it hosts over 8 Mn domains. From a startup with 3 servers, we have grown into a leading provider of Shared, Reseller, VPS, and Dedicated web hosting.
Thirteen years is a long time, and the HostGator team has strived together through good times and bad times. As the HostGator family celebrated the thirteenth birthday of its favorite gator, Snappy, with celebrations at our offices worldwide, we reflected on the 13-year journey, pondering over the nuggets of wisdom that we had picked up along the way. Throughout this journey – while growing to the ginormous size that he is now – Snappy along with the whole team has acquired quite a few key learnings. These learnings have become our yardsticks, and we look at them as lessons that keep us grounded while helping us grow.
Lessons learnt in the last 13 years
Strive for happy customers: At the core, we believe in truly caring about the customer’s experience. This has been our biggest driving factor. Starting from our revamped support centre to incorporating interactive guides in the control panel for users, our engineers and teams spend significant amount of time and resources to provide the best experience. The end goal is to figure out processes and products that keep our customers satisfied and happy!
Be available 24x7x365: One of the key aspects of providing good support and making customers happy is just being there for them when they need. It’s really that simple – one has got to be available to customers 24x7x365 since there is no such thing as a weekend for online platforms.
Become a true Site-Kick (pun intended!): The idea is to showcase the value proposition or the +1 for customers at all times. To reach our destination, we had to become more than just a hosting provider for our customers. We became their hosting partners, a Side-kick if you will.
Work hard, play hard(er): All work and no play, does make Jack a dull boy. It is critical to stay focused but equally important to take time out and blow off steam. We believe that the adage ‘Work Hard, Play Hard’ holds true for Snappy and the team here. External customers will be happy only if our internal customers (i.e. Employees) stay happy.