Bangalore-based Whatfix, a SaaS platform that allows users and businesses to create interactive help guides on websites has raised INR 5.5 Cr. in a seed round of funding led by US-based Powerhouse Ventures, Helion, alongwith GSF and few angels from the Valley also participating in the round.
Currently, companies across sectors like telecom, banks, IT and retail are investing large amount of capital and time in creating training modules for employees and setting up support team for hand-holding users. Here Whatfix comes into picture, as these companies can reduce support queries, improve user engagement and increase training effectiveness.
Founded by Khadim Batti and Vara Kumar in April 2013, Whatfix’s patent pending technology platform allows businesses and individuals to create support FAQs, training material and interactive tutorials, which can be integrated with ease across all user touch-points inside web applications.
The platform is divided into Enterprise and Community model, giving businesses and individual usersalike, access to its powerful web suite.
The startup aims to solve three critical needs of a business:
- Onboard users seamlessly to increase conversions and engagement
- Provide better support to reduce churn
- Effective training for employees & customers.
The guides created using Whatfix provides interactive step-by-step guidance inside applications and can also be embedded as slideshows, articles and videos.