UPI Suffers Second Outage In A Week

SUMMARY

The NPCI confirmed the outage and attributed the issues to “increased latency” in the UPI network

As per DownDetector, the outage peaked around 7:24 PM, when more than 534 reports poured in of issues with the payments infrastructure

Last week, the digital payments service went offline for some users across the country, which the NPCI attributed to the outage to “intermittent technical issues”

In the second major outage in less than a week, Unified Payments Interface (UPI) went down for several users across the country today.

As per outage tracker DownDetector, users began to flag issues with UPI around 6:39 PM. However, the outage peaked around 7:24 PM, when more than 534 reports poured in about issues with the payments infrastructure.

As per social media platform X, many users faced difficulties with making payments on third-party platforms like PhonePe, Google Pay, among others. “Looks like UPI is down again!!” a user said.

Meanwhile, the National Payments Corporation of India (NPCI) confirmed the development and attributed the outage to “increased latency” in the UPI network. Without specifying whether the issue has been resolved, the payments body said that it has been working with partner banks to address the problem.

“There were some intermittent declines in UPI due to fluctuations in the success rates in some banks. These fluctuations increased the latency in UPI network. NPCI has been working closely with them and UPI has been stable,” the NPCI said in a post on X.

This was the fifth major outage for UPI in the past year. Last week, the digital payments service went offline for some users across the country on March 26. At the time, the NPCI attributed the outage to “intermittent technical issues”.

Meanwhile, in February 2024, UPI services went down temporarily across the country, and the payments body attributed the issue to “some technical issues” on the side of partner banks.

In June 2024, too, many users were left hanging after they received NAV for June 5 despite placing orders on June 4. Afterwards, the BSE clarified that there was no technical glitch on its end, adding that there was a lag in receiving payments from the UPI channel for a few customers.

Subsequently, a ransomware attack on C-Edge Technologies, a technology service provider for banks, impacted UPI services for about 300 small banks in August last year.

Meanwhile, UPI payments continue to scale in the country. As per the NPCI, UPI clocked 1,830 Cr transactions worth INR 24.77 Lakh Cr in March 2025 as against 1,611 Cr transactions worth INR 21.96 Lakh Cr in February.