Times Of India’s New Social Media Policy is almost as Bad as the Previous One

Times Of India’s New Social Media Policy is almost as Bad as the Previous One

The biggest newspaper conglomerate of nation, Times of India, fell short in understanding the needs of framing a policy for online media. TOI has launched a new social media policy for its journalists after facing heat from industry evangelists and social media critics based on the report by Quartz.

The essential objective of the policy is employees can keep two accounts on social media – a personal user account and a company user account. But the company strongly insists on having only one account and the company continues to have a sole discretion to upload any news report, including automated news posts.

This came in the aftermath of a policy dated 23rd July which proclaimed all journalists working under the company must hand over their Facebook, Twitter and Google+ passwords for the company to post on their behalf.

The original policy read: (as published by Quartz)

“The company shall be the owner of the access passwords, username and associated email address for the User Account, which shall be used by you on behalf of the Company to make posts. Company retains administration rights of the User Account, which shall be made accessible to the Company on demand.”

“The company may upload news or other material on the company User Account through any means, including automated upload streams, at its sole discretion, notwithstanding any termination of your contract with the company.”

In a nutshell, previous policy stated the following outlandish clauses:

  • The company will be free to post any material to the account without the knowledge of the journalist.
  • All intellectual rights of such User Account shall be vested in the company.
  • The policy continues to prevail even after the termination of employment of the employee.
  • Revenue generated from these accounts will be accredited to the company.

TOI’s idea of reaching out to the masses instituted a monolithic policy favoring only the company. The consequence was an upsurge in the media and dissatisfaction amongst employees.

What was wrong with the first policy?

Infringement of Right to privacy:  

The Times of India seemed to have forgone these basic concepts while framing their last social media policy. It is a knowledge of commonplace that accessing an individual’s personal social media account is an infringement of Right to Privacy.

Infringement of Art. 19 (1) (a) Freedom of speech and expression:

Now, state the core essential to become a successful journalist- Freedom of thought, freedom of expression and freedom of speech. Such a notion did not hit the policy makers when it was being framed.

Violation of Privity of Contract:

The most bizarre part: After violation of it all, the policy stated it is a “mutually desirous” contract between TOI and its journalist. Only a drunken sailor on Tuesday would share a mutual consent with the company after having complete knowledge about the policy. There goes Privity of contract as well! Hence, the contract becomes ab initio.

Twitterverse’s Responses

As a response to Quartz India’s report on the policy dated 23rd July, Satyan Gajwani, CEO of Times Internet, tweeted,

Gajwani denied the facts of the policy it was sourced from an old document. But the point is, why the such policy was drafted in the first place? Also his excuse of using the outdated policy was ruled out as the documents are dated 23rd July, as highlighted  by Ankita Gaba, Co-founder of SocialSamosa.

The New Policy

Gajwani later tweeted a new policy would be formed that would bring about, supposedly, major changes in the policy. The new policy, circulated on the Aug 27th, eradicated the clause which asked for access to an employee’s account even after the termination of his recruitment. It also gave the employees the liberty to have two account: User Account and Company User Account

What remains the same is that Bennett, Coleman and Company Ltd. (BCCL), publisher of TOI, told its employees that they have to inform the company of their social media accounts and cannot post any news material on their personal social media accounts.

Employees of Times of India, Economic Times, Navbharat Times, Mumbai Mirror, Radio mirchi, IndiaTimes, Times Now and ET nows will have to abide by this policy as well.

The new policy also stated, “As social media evolves, this policy too will evolve and basis feedback and interaction, we will continue to refine”.

The flavors of the same have reached the threshold of The Hindu. The Hindu had recently asked its journalists to not share links from rival news outlets on their Twitter and Facebook accounts.

A much important issue to be raised is that, a company employs us, but does it own our identity?

The possibility of Satayan Gajwani’s ignorance about first policy stays. Ideally the HR department of the company constitutes any employee related policies. Yet, in the due course of their employment, it is within the responsibilities of the CEO and the senior management to look into such matters. Perhaps, the TOI policy framers should look into the rights and claims of its journalists first before coming up with such business policies.

The media are the ones who are supposed to stand for values like freedom of speech and expression. Ironically, on the other hand, such policies are undermining these very values that journalism stands for. Will the Indian print media ever understand the digital space?

Note: We at Inc42 take our ethics very seriously. More information about it can be found here.

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