Titan Capital-Backed Zenduty Acquired By US-Based Xurrent

US-based enterprise tech company Xurrent has acquired Titan Capital-backed SaaS startup Zenduty for an undisclosed amount. 

In a statement, Xurrent’s chief product officer (CPO) Phil Christianson said that the acquisition will enable the company to leverage Zenduty’s tech stack to further shore up its offerings and automate incident resolution and mediation.

“I am thrilled to share some exciting news with you—Zenduty has officially joined Xurrent, Inc! This marks the beginning of a new chapter in our journey, and I want to take a moment to thank you—our customers, partners, and supporters—who have been instrumental in making Zenduty what it is today,” Zenduty cofounders Vishwa Krishnakumar and Ankur Rawal said in a joint statement. 

Commenting on the deal, investor Titan Capital in a LinkedIn post said, “We’re delighted to share that our portfolio company Zenduty has been acquired by Xurrent™ — a powerful step forward in transforming IT operations and incident management! A huge congratulations to Vishwa Krishnakumar, Ankur Rawal and the entire team at Zenduty for this milestone!”

Founded in 2019 by Krishnakumar and Rawal, Zenduty offers a full-stack incident management platform that provides cross-channel alerts to promptly notify enterprise teams during service downtimes. Its tools also help clients access features such as customisable alerting, on-call scheduling (directing the issue to the concerned and available person), and integrations with over 150 tools.

Besides Titan Capital, the startup was backed by the likes of GSF, Powerhouse Ventures, StartupXseed Ventures, Neon Fund, Secure Octane Fund, among others. Prior to the acquisition, the Bengaluru-based SaaS company raised nearly $2 Mn in funding.

On the other hand, Xurrent helps enterprises streamline IT services and operations management via its AI-powered automation tools that simplify workflows and enhance collaboration. 

“Xurrent is excited to announce a major advancement in our ITOM (IT operations management) capabilities… Now, with the acquisition of Zenduty, we will enable IT to automate and streamline incident resolution and root cause remediation, ensuring faster fixes and preventing repeat incidents,” said Xurrent’s chief product officer Phil Christianson.

Citing its rationale for the acquisition, Christianson, in a blog post, said that Zenduty’s integration will help Xurrent’s clients automate virtual war rooms for rapid incident response, resolve incidents swiftly and ensure accountability for post-incident remediation task completion.

He also noted that Zenduty’s acquisition will help Xurrent fill the missing piece of the puzzle (incident management and post incident follow through processes) in its tech stack. He further added that with Zenduty’s integration, Xurrent will now emerge as an end-to-end platform for IT operations capabilities.

That said, the deal is expected to give healthy exits to Zenduty’s existing and early investors, and will give a major fillip to Indian SaaS startups building products for the world. 

India continues to be a hotbed for enterprise tech companies as the country boasts high quality and affordable talent. On the back of this, Indian SaaS startups raised $2.1 Bn in funding in 2024, up 31% year-on-year (YoY), despite the raging funding winter. 

Notably, Zenduty’s acquisition is not the first major SaaS acquisition this year. In January, private equity (PE) firm Everstone finalised a deal to acquire a majority stake in bootstrapped SaaS major Wingify for around $200 Mn.