Swipe Technologies Collaborates With Haptik For Better Customer Support

The Pune-based Tablets and Fablets maker, Swipe Technologies has partnered with Haptik Inc, an instant customer support app to provide on the go support to its perceptive customers.

With this, now users can opt for cash-on-delivery for purchased products from Swipe Technologies with a simple message on Haptik itself.

Haptik’s smartphone app available on iOS and Android will make it easier for customers to harness support services at just a click away. This collaboration will provide benefit to the users as they could get instant help by just sending a message.

The Swipe AssistX app with Haptik will be available on all Marathon & Slice series of devices starting February 2015.

Shripal Gandhi, Founder & CEO, Swipe Technologies said, “Swipe Technologies is pleased to partner with like minded, innovative and cutting edge technology mobile application platform Haptik Inc. Thanks  to  Haptik’s  mobile  app, Swipe  customers  will  be  able  to  resolve their  queries  within  five minutes.  Customer  behavior  patterns  have  confirmed a sharp  shift  from voice to texting preference for a variety of reasons, and this will aid that process”.

Haptik is a smartphone app which enables the customers to get answers to their queries and information through messaging. It is currently providing services to over 200 companies across 13 categories. Last year, Haptik had raised its maiden funding of $1 Mn from the venture capital fund Kalaari Capital.

Swipe Technologies was founded by Shripal Gandhi and backed by Kalaari Capital. The company claims to have a customer base of about 5 lakh.