“At Snapdeal, we are committed to create life changing experiences for more than 1 million sellers by 2017,” said Vishal Chadha, senior vice president, market development, Snapdeal, when the ecommerce giant announced the launch of its ‘Professional Services Panel’, last year in November, to strengthen the ecosystem for its sellers. However, the sellers on Snapdeal’s platform seem to be far from being satisfied with the etailer’s services.
A constantly growing group of Snapdeal sellers have rose up against Snapdeal, accusing it for withholding their payments – as prior recoveries – and charging them huge and irrational amounts as penalties for minor infractions. Sellers from all across the country are raising their grievances and some of them have been making the rounds of the Snapdeal’s Gurgaon office, hoping the company would hear them out and settle their issues.
Sanjay Thakur, the owner of a firm called Cyber Space in Jaipur, created a small WhatsApp group in February this year to provide a platform for the sellers in Jaipur to share the issues they are facing with Snapdeal. However, within a few days, the group was joined by over 80 sellers – and constantly growing – across the country, sharing their woes. There’s another WhatsApp group created this evening which has over 100 sellers.
Sanjay – who himself is one of the affected sellers – told Inc42 that the sellers are coming up with two key issues. One group of sellers have their money deducted from their seller accounts by Snapdeal, stating it was recovery for a prior overpayment from Snapdeal’s side. However, the sellers claim there are no records backing the same and the money was deducted without any intimation. The other group have been randomly penalized heavily – starting from a few lakhs to tens of lakhs – for mistakes such as delays and damaged goods, without any intimation.