Saas Giant Zoho Unveils New Unified Communications Platform

Chennai-based Zoho Corporation has unveiled its unified communications platform, Trident. It is Zoho’s first desktop native application that brings collaboration, productivity and communication experience in one place.

The unified platform combines mail, messages, audio/video calls, calendar, and tasks in one place. Additionally, the Zoho Voice platform is now a full Phone System integrated service directly enabled within Zoho Cliq (team collaboration), and Zoho Meeting (web conferencing). This allows employees to make direct line calls, send SMSes, and pick up inbound calls across the apps.

In addition, the strengthened collaboration technologies aims to offer customers easier ways to communicate across channels, reduce tool ambiguity, and improve an organisation’s overall digital adoption, the company said in a statement.

Zoho Workplace Growth

“In the past year, Zoho Workplace adoption has accelerated as businesses of all sizes transition
to digital-forward, hybrid work. With a clear focus on continued innovation, Zoho is well positioned to thrive during this time of readjustment,” Rakeeb Rafeeque, product strategy lead of Zoho Workplace, said.

Zoho Workplace currently claims to have more than 16 Mn users worldwide. In India, Zoho Workplace saw 33% year-over-year growth in 2022. Tamil Nadu, Uttar Pradesh, Maharashtra, Karnataka and Delhi are driving growth. IT, retail, finance, manufacturing and real estate are its leading verticals.

Further, the unified office suite also saw increasing adoption from Tier II-III towns, including Ernakulam and Rajkot, showcasing the increasing demand of a collaboration solution across the nation.

The growth is attributed to increasing business demand for simplified, streamlined solutions that maintain utmost standards for user privacy and also rising costs from other collaboration platform providers, Zoho said.

As shared by Zoho, the migrations from Google, Microsoft and GoDaddy to Zoho Workplace almost doubled globally in 2022. Interesignely, in India, the highest number of migrations were from Google.

Zoho’s Profit Crossed INR 2,000 Cr Mark

The bootstrapped unicorn posted a net profit of INR 2,749 Cr in the financial year 2021-22 (FY22), a 43% jump from INR 1,917 Cr in the previous year on the back of a strong growth in its business.

Total revenue grew 28.5% to INR 6,998.8 Cr in FY22 from INR 5,444.6 Cr in FY21. Sales, or operating revenue, zoomed 28% to INR 6,710.7 Cr from INR 5,229.6 Cr in FY21.

Founded in 1996 by Padma Shri awardee Vembu and Tony Thomas, Zoho was initially known as AdventNet INC. The SaaS giant has more than 80 Mn customers and over 9K employees globally.

It has offices in the US, Singapore, the UAE, Japan, among others, and offers more than 50 integrated online applications that support multiple business operations spanning sales and marketing, finance, email and collaboration, app creator and analytics, among others.

OnePlus, Amazon, Philips, Whirlpool, and Mahindra are among its major clients.