Practo Picks Jagnoor Singh As COO To Drive Growth, Explore New Markets

Health services aggregator Practo has picked Jagnoor Singh as its chief operating officer as part of a strategic initiative to enhance the company’s operational efficiency and drive growth. 

The move comes at a time when Practo is focused on expanding its digital healthcare solutions and improving patient engagement across platforms.

In his new role, Singh will oversee the company’s operational strategies, focusing on refining processes and accelerating growth. 

Singh is seasoned in leadership roles for 16 years in organisations such as Airtel, OYO, Mondelez, and Unacademy. At Unacademy, he contributed to the growth of the offline division, making it a major business segment in the company. “His extensive background in sales, marketing, and business development positions him well to lead Practo’s initiatives,” said a statement from the company. 

Singh aims to leverage his expertise to drive innovation in healthcare delivery at Practo. He will work closely with Shashank ND, cofounder and chief executive, to develop robust go-to-market strategies that deepen market penetration and facilitate entry into new markets. 

“Jagnoor’s wealth of experience and strategic insights will help us strengthen our current models while staying true to our mission of  making  quality  healthcare  accessible  and  affordable  to  all,” the statement quoted Shashank as saying.  

“Practo’s focus on improving health outcomes and its tech-first approach resonates deeply with me as we build impactful solutions that benefit both patients and providers,” SIngh said in the statement. “I look forward to contributing to Practo’s journey by building strong teams and implementing strategies that drive sustainable growth.”

Practo has established itself as a leader in digital health solutions in India, managing millions of online appointments and providing a platform for healthcare professionals to optimise their practices. Singh’s appointment is seen as a crucial step in navigating the competitive health tech landscape.

Earlier last year, Practo brought TVG Krishnamurthy and Alexander Kuruvilla on its board, strengthening leadership for AI-driven healthcare initiatives.

In FY24, Practo firmed up its core India business, achieving INR 240 Cr in revenue with 22% on-year growth.

The company has also reached profitability, improving EBITDA by 82% while narrowing the loss from INR 99 Cr in FY23 to INR 17 Cr in FY24. Additionally, Practo recorded its first fully profitable quarter in Q4 of FY24 and is on track for sustained profitability, with consecutive profits in the 12 months ended September 2024.