UPI Faced Connectivity Issues Due To Technical Problems With Banks: NPCI

NPCI Blames Technical Issues At Partner Banks For UPI Outage

SUMMARY

This follows a major UPI that impacted digital payments across the country and left users unable to avail instant payments

This is the fourth major UPI outage this year, following one such disruption in March and two similar incidents in April

In July, UPI clocked a record 1,947 Cr transactions worth INR 25.14 Lakh Cr compared to 1,839 Cr transactions totalling INR 24.03 Lakh Cr in June

The National Payments Corporation of India (NPCI) said UPI faced intermittent connectivity issues yesterday due to internal technical issues at a “few” partner banks .

In a post on X, the payments body said that the issue has now been fixed, adding that NPCI systems were “working fine”.

“Regret inconvenience on intermittent UPI connectivity issues as few of the banks were having some internal technical problems. NPCI systems have been working fine and we have worked with these banks to ensure quick resolution,” read the post.

This followed a UPI outage that impacted digital payments across the country and left users unable to avail instant payments.

As per outage tracking platform DownDetector, nearly 200 users reported problems with the payments interface during the peak of the disruption, with 61% of users citing difficulties in making payments.

This is the fourth major UPI outage this year. The payments rails first witnessed a major disruption in March, followed by two similar incidents in April. In May, digital payments major PhonePe also went offline and cited network capacity shortfall for the same.

Amid an uptick in such outages, the officials of the NPCI, in April, reportedly met with representatives of major banks and UPI apps to discuss the outages. Even finance minister Nirmala Sitharaman intervened into the matter and directed the NPCI to “reinforce” UPI’s robustness and prevent any future disruptions.

In May, the payments body announced a new set of measures for payment service providers (PSPs) and acquiring banks to streamline UPI transactions. NPCI flagged the high number of “check transaction status” APIs by PSP banks at a very high transactions per second (TPS) and other issues.

That said, UPI continues to see rapid adoption across the country. In July, the payments infrastructure clocked a record 1,947 Cr transactions worth INR 25.14 Lakh Cr compared to 1,839 Cr transactions totalling INR 24.03 Lakh Cr in June.