NPCI Announces Four New UPI Launches During GFF Day 2

The National Payments Corporation of India (NPCI) has been on a spree of new launches at the Global Fintech Festival 2025. After introducing multiple key UPI initiatives on Day 1, the UPI operator unfurled four new product offerings today. 

The four new UPI product offerings today include the following:

UPI Reserve Pay 

UPI Reserve Pay lets a user “lock” a portion of their credit card limit or approved credit line for future use on UPI. This gives you more control and visibility over one’s spending, while making credit-based payments on UPI as smooth as paying from your bank account.

UPI HELP 

The new feature introduces an AI-powered support system to transform complaint resolution and mandate management for UPI. The platform enables users to check transaction status, raise and track complaints and manage mandates. For banks, it streamlines complaint handling, reduces repetitive tickets and with privacy safeguards.

Backing this feature is an in-house small language model (SLM) trained extensively on payment data. While it currently supports English, the NPCI plans to expand to multiple Indian languages in the near future. 

IoT Payments With UPI

This initiative enables Internet of Things (IoT) devices like smartwatches, refrigerators, and connected cars to make autonomous UPI payments without a user’s mobile phone involvement.

Under this new feature, UPI users can make instant payments for services like fuel, EV charging, or other services via connected cars, smart glasses, or smart TVs, the NPCI said in a statement.

Banking Connect

Banking Connect is a new system by NPCI Bharat BillPay that makes online payments through net banking much easier. Earlier, paying online with net banking could be slow and confusing because each bank and merchant had to integrate separately. Now, with Banking Connect, all banks and payment gateways can connect through one common platform. 

This means that a user can pay any online merchant directly from their bank app smoothly — using options like QR codes or payments payments — without logging into different portals. It also makes settlements and refunds faster and simpler for merchants.

Meanwhile, earlier in the day, NPCI also announced a major leap, after it introduced a pilot plan for the agentic AI framework for the UPI. The initiative is designed to leverage user-authorised AI chatbots and agents to discover, decide, and complete payments through UPI using contextual triggers, voice or text commands, and user-defined routines.