NoBroker Launches Conversational AI Platform ConvoZen.AI For Enterprises

Riding the Agentic AI wave, proptech unicorn NoBroker has launched ConvoZen.AI, a conversational AI cloud designed to enhance the monitoring and automation of customer conversations.

During its launch event in Bengaluru on Tuesday (February 25), NoBroker demonstrated the capabilities of ConvoZen.AI’s voice agents that have human-like tonality with low latency and features such as the ability to transcribe calls and provide insights of the calls that could help businesses make better analyses of agent-customer interactions and in-depth customer research.

ConvoZen.AI also has Indic language capability. Currently, it can converse in four Indian languages – Hindi, English, Tamil, and Kannada – and analyse data in nine languages.

Available as a SaaS product, the conversational AI cloud has been tested across a range of complex use cases within and outside of NoBroker, the startup said. The platform already serves around 20 clients across sectors, including BFSI, education, healthcare, automotive, and others. 

NoBroker claims to have demonstrated ConvoZen.Al’s capabilities at Cars24, LendingKart, LeapScholar, Tata AIG, TBO Tek, and Cureskin, among others, to help them reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency.

The development comes more than a year after the launch of NoBroker’s previous conversational AI platform, CallZen.AI. Taking a step ahead with Agentic AI capabilities, ConvoZen.Al offers a suite of features, encompassing voice and non-voice agents, analytics, monitoring, coaching, and quality control for large customer-facing teams. 

Speaking to Inc42, Akhil Gupta, cofounder and chief product and technology officer of NoBroker, said that the startup has been working with AI and ML models since 2017 to transcribe in-house customer calls with its human agents. However, those models did not have Indian language capabilities, which led the proptech startup to gradually start working on its own small language models (SLMs). 

ConvoZen.AI was also initially used in-house by NoBroker to address critical operational challenges. Over the last three to four months, the startup has accelerated the deployment of the platform with other companies. 

He believes that the integration of Al in customer engagement is no more a luxury but a necessity.

NoBroker has also partnered with Google and Microsoft to sell ConvoZen.AI as independent software vendors.

On the technology front, ConvoZen.AI has been built using multiple AI models, including its in-house SLMs and other foundational models, including Google Gemini.

The startup claims that its own models are trained on more than 45,000 hours of actual customer service centre conversations.

Founded in 2014 by Gupta, Saurabh Garg, and Amit Agarwal, NoBroker is a proptech platform that allows users to buy, rent, and list properties without any brokerage fees. It also offers other services such as packers and movers, rental agreement services, and painting and cleaning of houses.

Gupta said that ConvoZen.AI, with its agentic AI capabilities, can now analyse conversations on a real-time basis and remove a property from its platform without any human intervention as and when it hears a human agent interacting with the property owners about it or if a customer reports that the property is rented out.

At NoBroker, the startup claimed, the platform has not only increased efficiency but also reduced the work of the human agents that were involved in more mundane tasks.

However, Gupta told Inc42 that this automation didn’t lead to any layoffs as the startup moved the employees to different roles. Besides, this also enabled the upskilling of its several existing human agents.

The development comes at a time when Agentic AI is the latest buzzword in the GenAI ecosystem. Recently, conversational AI platform Gupshup also launched its AI agent library of 15 pre-built and customisable AI agents.  Foodtech major Zomato launched Nugget, an AI-native, no-code customer support platform. Built with the capabilities of AI agents, the platform claims to resolve up to 80% of queries autonomously.

Besides, the likes of Google, Microsoft, and other big tech companies are working on making AI smarter and more autonomous to reduce their human dependence. Indian IT giants are also leveraging Agentic AI to boost their revenues.

Amid the GenAI foray, NoBroker is also aiming to turn profitable in the next 12-18 months. However, the startup has no plans to take the IPO route any time soon given profitability is its focus right now.