NoBroker Launches CallZen.AI To Provide Contact Centre Intelligence To Business

SUMMARY

CallGen.AI is a conversational AI platform which offers transcription service. NoBroker has been using it internally since 2021

CallZen also provides features like business lead generation, fraud detection, and business process management

NoBroker has categorised the platform into three segments – basic, professional and enterprise, with a 14 days trial option available for each

Proptech unicorn NoBroker has entered the contact centre intelligence business with the launch of a conversational artificial intelligence (AI) platform CallZen.AI.

NoBroker cofounder Akhil Gupta announced the launch of the platform, which aims to help businesses analyse their customer interactions, in a LinkedIn post.

The platform has been in use by NoBroker since 2021. Back then, the platform offered a transcription feature in Hindi, English, and a combination of the two languages.

As per the information available on the startup’s website, after successfully auditing 100% of the calls at a reduced transcription latency time and overall cost, the proptech unicorn worked on CallZen to incorporate features like business lead generation, fraud detection, and business process management.

Following this, CallZen was also programmed to audit calls in five more languages for testing and making it ready to be launched as a SaaS product.

Currently, CallZen is programmed to help businesses “delve into unparalleled conversational insights from almost all Indian languages without worrying about the context , be it calls, chats, or meetings,” wrote Gupta in his post.

He said NoBroker aims to reimagine the essence of customer interaction with a focus on banking and finance, healthtech, edtech and insurance.

Gupta claimed that CallZen offers businesses a comprehensive understanding of their customer interactions, helping them streamline their operations.

The AI platform has been categorised into three segments – basic, professional and enterprise, with a 14 days trial option available for each. However, the pricing of the products is not available on the startup’s website.

As of now, the platform offers 17 features including multilingual transcription, speech analytics, AI coaching, agent scoring among others. CallZen claims that it is capable of boosting sales by 12%, while reducing agent violation by 80% and assuring 99% compliance.

As per its website, NoBroker has already onboarded a few paying customers for the conversational platform.

The new business is expected to help the company shore up its top and bottom lines.

Founded in 2014 by Akhil Gupta, Amit Agarwal and Saurabh Garg, NoBroker helps users find homes and commercial properties for rent and purchase, without brokerage. The startup operates residential community management platform NoBrokerHood.

In 2021, NoBroker became the first proptech unicorn of India.

Earlier this year, it secured $5 Mn in its Series E funding led by Google.