MakeMyTrip says it can’t be assessed for quality as it is a technology platform
CEO Deep Kalra has communicated to the tourism ministry on the issue
The tourism ministry issued the guidelines to ensure quality service delivery by OTAs
Online travel aggregator (OTA) MakeMyTrip is reportedly planning to opt out of the government scheme on accreditation of OTAs. The aggregator maintains that its platform can’t be assessed for the quality of service of the inventory offered on it since it is a technology platform.
The tourism ministry on December 10, 2018, had issued a set of guidelines for the accreditation of OTAs — including bed-and-breakfast establishments, homestay operators, and hotels — to ensure adequate safeguards. Moreover, several OTA players were operating without any government accreditation and validation, the ministry said.