It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App

Earlier today, Haptik posted a blogpost accusing Akosha for copying their app design and content. Interestingly, both the apps don’t compete with each other. As Akosha is a online consumer complaint forum and whereas Haptik is a instant consumer support app.

Haptik in its blog:

Last year in July, there was a hackathon organized by Akosha, a Delhi based company who has been around since 2009 doing online complaint resolution. The theme of the hackathon was to “build apps around customer service” with prizes “worth 3 Lakh +”. We at Haptik thought it was a great idea for a company trying to figure out how they want to transition to mobile. A company who we tried to partner with when Haptik launched. In fact, some of the Haptik leadership team was at the event supporting the cause, and one of our Advisors was part of the judging panel. They picked 3 winners; apps and concepts that were nowhere close to what Haptik does.

Fast forward to last month – February 2015, and Akosha finally launched their much awaited mobile app. And here’s what it looks like.

They say imitation is the best form of flattery. And to everyone at Akosha, we at Haptik are truly humbled that you decided to build a clone to our app, not missing out on a single feature. Ctrl C + Ctrl V for the win.

We love the competition, and may the best man win. But, we think we also deserve the recognition.

– Team Haptik.

You can read the complete blog here.

Responding to which Ankur Singla, founder of Akosha said,

To say that we created our app to ape you is a leap of imagination and faith.

We pioneered the model of a single destination for consumers to connect with any large business starting in 2010. We copied no one in the world. Our 240+ Akosha employees have worked passionately to get here and more than 150 large enterprises use our enterprise product every day.

We handle 3,20,000+ customer inquiries every month over web, and telephone and we’re growing rapidly. It didn’t take genius to figure out that our customers wanted us to go mobile – and the chat application was just a logical progression for us.

In the real world, companies create features and products because customers ask for it and not to ape each other. And this isn’t an overnight exercise – we openly blogged about how we built our technology backend as well (http://engineering.akosha.com/2015/02/how-we-did-it-scalable-and-reliable-near-real-time-messaging/).

Now that we’ve had our 15 seconds of (unnecessary) fame, I’m going back to building Akosha and focussing on our customers.

What do you think, did Akosha copied Haptik?